1. Record Inspection Video – your field operations continue to use existing CCTV hardware and inspection process with no need to change anything.

2. Upload Inspection Video – simply upload your inspection footage to a secure, cloud-hosted location.

3. AI Reviews and Codes Inspection Footage – AIC auto-detects pipe defects and applies NASSCO coding, while low confidence items are flagged and reviewed by NASSCO-certified trainers.

4. Detailed Reports Are Complied and Shared – you remain in control of your data using reports you can review and export in flexible, ready-to-use formats for fast, data-driven decision-making.

AIC detailed defect reporting can be used to identify and prioritize infrastructure issues, with the data integrating directly into your existing asset management system for seamless planning, tracking, and long-term asset strategy. 

Boosting Accuracy, Building Skills: Assisted Inspection Coding Transforms Inspection Training in New York

CHALLENGE

A readiness assessment for a New York municipality revealed a critical need for enhanced operator training, particularly in defect coding accuracy. As the municipality observed an increase in infrastructure deterioration and emergent, critical situations, it became clear that some issues might have been preventable with more precise defect detection during inspections. The assessment identified that operators faced challenges in accurately identifying and coding defects during televised inspections, highlighting a gap in training and consistency.

SOLUTION

With these insights, the municipality implemented Assisted Inspection Coding (AIC) with an initial focus on operator review and training. In this phase, AIC was used to re-evaluate previously manually coded inspection videos, uncovering any missed defects and providing detailed insights that were fed back into training programs. This approach enabled operators to learn directly from real inspection footage, improving their ability to recognize and code defects they might have previously overlooked.

The success of this initial phase led the municipality to adopt AIC for real-time inspection processing. They now send raw, unreviewed footage directly to AIC, allowing for immediate defect analysis without waiting for operator review. This change has drastically reduced processing times, providing timely, reliable defect coding that supports proactive infrastructure maintenance. By integrating AIC, the municipality not only achieves the accuracy and timeliness required for effective infrastructure planning but also continuously advances operator expertise in defect coding. The AIC solution has thus been instrumental in both maintaining infrastructure health and enhancing operator skills, setting the municipality on a more efficient and proactive maintenance path.

From Bottleneck to Breakthrough: AIC Streamlines Inspection Processing for Leading National Contractor

CHALLENGE

A large national contractor, based in North Carolina, provides vital inspection services to over 2,000 municipalities and clients, collectively supporting underground infrastructure for millions of citizens. With the responsibility of inspecting 450 million linear feet of pipe annually, their services have a far-reaching impact on public safety, infrastructure quality, and citizens’ quality of life. During the readiness assessment, we uncovered a significant challenge: a substantial backlog of uncoded inspection footage. This backlog posed a barrier to delivering timely and accurate defect data to their clients, which is essential for proactive infrastructure maintenance and decision-making.

SOLUTION

To address these challenges, the contractor adopted Assisted Inspection Coding (AIC) to streamline their inspection coding process and reduce the growing backlog. AIC’s ability to rapidly process and accurately code defect data allowed them to expedite the delivery of critical inspection information to their clients. By automating much of the coding process, AIC enabled them to provide municipalities with up-to-date defect insights, empowering informed decisions and preventive actions before issues escalated into costly emergencies.

The implementation of AIC has not only enabled the contractor to manage their high inspection volume effectively but has also provided their clients with the timely data needed to maintain public infrastructure proactively. This transformation has minimized the risk of infrastructure failure and the associated financial and social costs, enhancing the resilience and reliability of essential underground systems that millions of people rely on. AIC has thus proven to be an invaluable asset, helping deliver high-quality, actionable defect data that supports public safety and optimizes infrastructure investments across an extensive client network.