ITpipes Web – For The Office
Where Inspection Data Drives Infrastructure Planning
Clear Data. Smarter Analysis. Confident Decisions.
ITpipes Web delivers powerful access to your inspection data, helping your team analyze, manage, and act on insights with ease. Hosted locally or in the cloud, this platform transforms field data into meaningful intelligence for planning, reporting, and decision-making. With SmartTabs, users can instantly filter and query inspections to surface exactly the information they need—supporting smarter maintenance strategies, streamlined workflows, and more effective capital planning.
DATA SIMPLIFIED. IMPACT MULTIPLIED.
- Dynamic, drill-down reporting
- Unlimited filtering and querying
- Identify high-risk assets quickly
- Prioritize maintenance with confidence
- Generate detailed, shareable reports
- Integrated with GIS for mapping
- Visualize inspection data spatially
ALL-IN-ONE INSPECTION SUMMARY
- Detailed, interactive inspection view
- Includes data, media, and observations
- Side-by-side inspection comparison
- Edit and review with permissions
- Generate shareable links
- Simplify collaboration across teams
SMARTER MAPPING FOR BETTER DECISIONS
- Color-coded maps for visualized data
- Supports planning and decision-making
- Enables asset selection and dispatch
- Syncs asset attributes with GIS
- Ensures data consistency
- “Find My Location” for quick orientation
- Map-based asset selection
- Streamlines inspection review and planning
REAL-TIME WORKFLOW TRACKING & VISIBILITY
- Clear inspection status visibility
- Workflow labels (Open, Accepted, etc.)
- Supports QA/QC and review flags
- Triggers cloud-to-cloud data sync
- Automates work order updates
- Filters easily in SmartTabs
- Integrates with AMS systems
VALIDATED DATA FOR CONFIDENT DECISIONS
- NASSCO-compliant data structures
- Scalable for system growth
- Maintains regulatory alignment
- Clean, validated inspection data
- Supports funding justification
- Builds trust across stakeholders
- Accelerates confident decision-making
STREAMLINED DATA DELIVERY
- Customizable reporting tools
- Clickable inspection hyperlinks
- Multi-format report exports
- Automated report delivery
- AMS work order linking
- Instant access to inspection details
- Faster team collaboration
CONFIDENT ACCESS CONTROL
- Centralized admin tools
- Manage users, groups, and projects
- Role and permission control
- Reserved licensing support
- Enhanced security and oversight
SEAMLESS DATA IMPORT & INTEGRATION
- Multiple data import options
- Manual and external file uploads
- Batch uploads via Connect tool
- Cloud-to-cloud contractor syncing
- API integration with third-party systems
- Automated, seamless data workflows
CASE STUDIES
Central Contra Costa Sanitary District
THE CHALLENGE
Central San inspects over 150,000 feet of sewer lines annually using internal crews and external contractors. However, their legacy inspection system created major inefficiencies. Data was fragmented across systems, contractor and internal workflows were disconnected, and the existing software lacked web access and was tied to specific hardware. This made it difficult to consolidate data into their Esri GIS, caused bottlenecks in review workflows, and limited staff visibility into inspection results.
THE SOLUTION
Central San transitioned to ITpipes Web, selected for its browser-based interface and seamless integration with AMS and Esri ArcGIS. The solution centralized data from contractors and internal crews, enabling cloud-to-cloud syncing and eliminating manual uploads. Work orders are now issued and tracked through AMS, while inspection data and videos are automatically accessible through GIS-linked views—streamlining QA/QC, improving data accuracy, and saving staff significant time.
THE RESULT
Central San reduced review time from months to just one week, while eliminating manual data reconciliation and boosting inspection accuracy. They now maintain a consistent 10-year inspection cycle, helping prevent sewer spills and enabling proactive asset management.
Charlotte Water
THE CHALLENGE
Charlotte Water manages over 4,400 miles of sanitary sewer lines and serves a population of more than one million. Despite inspecting nearly 1,000 miles annually—well above regulatory requirements—they struggled with fragmented data and inconsistent workflows between in-house and contractor crews. Manual processes and lack of integration created inefficiencies, limiting visibility and slowing response times.
THE SOLUTION
To modernize operations, Charlotte Water partnered with ITpipes to deploy a fully integrated inspection solution. ITpipes delivered configurable templates, training, and QA/QC processes, while the web platform connected seamlessly with Esri GIS and AMS. Now, inspection data is automatically uploaded and synced daily, with work orders issued and tracked through an intuitive, browser-based interface.
THE RESULT
With centralized, real-time access to inspection data, Charlotte Water cut annual sanitary sewer spills from over 500 in 2003 to just 140. Field crews identify root intrusions, prioritize maintenance, and select rehab methods based on verified pipe conditions. The organization now operates with the lowest spill rate in recent history—even as population and pipe mileage continue to rise.
ITpipes Web comes with search, sort, and grouping tools that will quickly provide intelligent reporting. With unlimited drill-down filtering and querying on any data collected, ITpipes dynamically updates SmartTabs, as new inspections sync, to give you instant reports. And the same reports have drill-down color-coding displayed on the map, updating real-time as new inspections sync!
Discover the endless possibilities with SmartTabs.
Scheduling and asset details transfer to the inspector for rapid inspections. Completed inspections transfer in for quick sharing and easy inspection access!
Link all your portable systems or incoming contractor work to a central project. Set Sync to work with multiple inspection databases, such as sewer and storm or manhole and culverts.
Streamline Workflows With Integration to Asset Management Systems
ITpipes automatically integrates pipe inspections into your preferred Asset Management System! Going far beyond simple data transfer, this integration not only covers unplanned/emergency inspections, but live field scheduling from a map, rescheduling of inspections, inspection completion, upload and closing, and inspection sharing.
Integration to AMS provides comprehensive inspection access direct from your AMS, using ITpipes Web. Each AMS does have different features for integration, therefore we are glad to provide details upon request.
ITpipes integrates with mapping and several AMS vendor platforms, such as Esri, Cartegraph, Cityworks, infor, CentralSquare (formerly Lucity), NEXGEN, Beehive Industries and Tyler Technologies.